20 Effective Prompt Messaging Templates

Effective communication is crucial for busy executives. Responding promptly to direct messages can significantly enhance your productivity and professionalism. Direct Messaging (DM) is one of the best ways to provide support and interact with customers. However, when used efficiently, it can easily convert leads.

Composing the perfect response can be time-consuming, especially if you are responding to similar inquiries repeatedly. Having a pre-written response template helps you save time, improve your customer experience, and builds brand loyalty.

In this article, we’ll enlist twenty prompt DM response templates to skyrocket productivity and sales. They include:

General Greetings: Hello [Name], thank you for reaching out to Sisi Manager. How can I assist you today?

Product Inquiry: Hello [Name]. Thank you for showing interest in our [name of product/service]. Here is some information that might help you further [details].

Location Inquiry: 

Thank you for reaching out to us today! We are located [an address with a landmark] and our working hours are Mondays – Fridays from 9 am to 5 pm. We look forward to seeing you soon.

Thank you for asking! We currently do not have a physical store; we fully operate as an online store. Our delivery days are Mondays – Fridays from 9 am to 5 pm. We look forward to your patronage. 

Complaints: Hi [Name], thank you for bringing this to our attention. We apologise for [specific reason]. We are looking into the issue and will get back to you shortly.

Conflict Resolution: We are working on resolving your issue. We appreciate your patience and will update you soon.

Website Issues: Hi [Name], we have resolved your issue. Please, kindly check and let us know if everything on the website is working perfectly now. 

Holiday Breaks: Hi (Name), wishing you a happy [holiday]! We will be closed on [__day] but will be open until 4 pm on (Date). Enjoy the celebrations.

Sales Inquiry: Yes! We are running our [offer] sales for the year, starting (date).  Remember, it’s a limited offer you don’t want to miss. Follow our pages [add social media handles or you can add a CTA]

Promotion: Hi [Name], we have an exciting special offer just for you! Get an exclusive [discount/offer] when you buy [product/service] using the code [code]. Don’t tell anyone!

Appointment Confirmation: Hi [Name], your appointment with (Name of Company) is confirmed for [date and time]. We look forward to seeing you! 

Feedback Request: Hello [Name], you have been patronising us for a while and we would love to get your feedback on our [product/service]. Please take a moment to leave us a review [link].

Feedback Acknowledgment: Hi [Name], we appreciate the time and effort you put into providing us with this valuable feedback. We consider it to improve our services. 

General Chat Close-Up: It was great chatting with you. If you have any more questions, feel free to reach out any time and I will be glad to help. 

Follow-Up: Hi [Name], following up on our last conversation, if you need any further assistance or clarification, we are here to help!

Customer Service: Hello [Name], thank you for reaching out. We are so sorry to hear you are experiencing issues with [product/service]. Can you provide more details to help me resolve the issue better?

Shipping or Logistics Delay: Hi [Name], we apologise for the delay in your order [details of the order]. We are working to get it to you as soon as possible and we’ll keep you updated. Thanks for your understanding.

Information Request: Hi [Name], can you please provide your order number and any relevant details so we can look into this issue for you?

Out of Stock: Hi [Name], [product] is currently out of stock. We are sorry for the inconvenience this may cause. Once it is restocked, we’ll notify you. Thanks for understanding. 

Progress Update: Hi [Name], let me quickly check that for you and get back to you shortly. 

Post Comment Response: Hi [Name], thanks for your kind words on our post. We would love to hear more perspectives on the topic if you have a moment. 

Post Comment Response: Hi [Name], thanks for your comment on our post! We noticed you had a question about [post topic]. I would be glad to provide you with more information.