5 Ways to Improve Your Business Communication

Communication is the heartbeat of every successful organisation and its importance cannot be overemphasised. It is one of the most crucial skills you need to build and maintain personal and business relationships. According to Theo Gold, ‘Communication is your ticket to success if you pay attention and learn to do it effectively’. This skill helps to foster a collaborative work environment in any organisation.

Business communication in an organisation includes both verbal and non-verbal forms of communication – internally and externally. Verbal communication involves the use of spoken or written words to communicate. Examples include; memos, emails, investor meetings, face-to-face conversations, etc. Non-verbal communication, on the other hand, refers to the use of body language, facial expressions, gestures, or any other form of non-verbal cues to communicate. 

In this article, you’ll learn five tips to improve business communication in your organisation. They include:

• Practise active listening 

Communication is a two-way process – speaking and listening. It involves paying rapt attention to comprehend and understand a message and react verbally or non-verbally. However, while responding, be careful not to distract or interrupt the speaker. Also, where clarification is needed ask questions and don’t assume. 

• Use the right channel 

Before communicating, consider the best channel suitable to convey the message. Using the wrong channel can distort your message’s intention. For instance, if you need to provide an update to a client on a particular project, you may consider using an email instead of a phone call. With an email, it is easier to revisit and document. However, if the message requires an immediate or urgent response you may consider a chat or a phone call to get the desired results. 

The urgency and nature of the message is noteworthy in selecting the right platform. For meetings involving sensitive or difficult conversations, you might opt for a video or audio call instead. 

• Keep your message simple

In business communication, simplicity and clarity are vital. Break down your message to the tiniest detail. Never assume your message will be understood by your recipient using ambiguous words in emails, memos, or any form of written communication. 

Always pass your message across in an organised, clear, and simple manner. When writing, ensure you’re precise and concise. Proofread every written document to avoid errors that make you perceived as unprofessional. 

•  Create a Feedback Channel

Create systems that allow people to air their opinions and listen to constructive feedback. Constructive feedback promotes a positive culture and motivates people to improve and grow. It also creates a positive environment that encourages people to share ideas and provide innovative solutions. Remember, seek feedback in the areas you are lagging when communicating to help you identify areas that need improvement. 

• Use Non-Verbal Cues

Verbal cues reinforce your message and help you communicate clearly. However, be careful when using non-verbal cues. Always ensure your word aligns with your expression to avoid miscommunication. If your information or message is misinterpreted it can lead to delayed execution or mismanaged or failed projects in an organisation. 

In conclusion, you can avoid workplace pitfalls by following these tips to communicate effectively with your team, business partners, vendors, or colleagues. If you need help with managing your business communication in your organisation, reach out now to Sisi Manager to take the burden off you.