How to Assess Your Virtual Assistant’s Impact on Your Business

As the year gradually closes its curtains, it’s a common practice to take stock of your progress –  failures, wins, and all the lessons learned. Performance evaluation of your staff is one of the key areas to address. If you have a virtual assistant on your team, it’s important to evaluate the impact they have made so far in your business. 

The importance of hiring a VA is to lighten your workload, free up your time, and ultimately increase your productivity. So, how far has that gotten?

Here is a guide on how to perform an appraisal and measure the impact of your VA. 

•  Set Clear KPIs 

A crucial baseline assessment to measure your VA’s impact is with Key Performance Indicators (KPIs). They are quantifiable measurements used to gauge a company’s overall long-term performance. To do this, outline the tasks your VA is handling and create a KPI for each task to measure their performance and track if they met the expectations in those areas. 

•  Assess Time Saved

 Measuring the number of hours saved is one way to measure your VA’s impact. Before now, what was the average hour spent tackling the tasks they now handle? Compare your before and after to see how much productive time you have regained so far. 

•  Assess Your Communication 

With the remote nature of a VA, communication is one way to measure their contributions and proactiveness. Assess your communication using these questions as a guide: How has your communication improved so far since you added a VA to your team? How effective is follow-up on your projects? How is the flow of information between your team members, your VA, and you? Do you have fewer missed deadlines? 

•  Assess Your Customer Experience 

Customers are the lifeline of your business, and if they get a good experience from your brand, they will return and likely refer others. 

One of the tasks of a VA is to handle customer service experience. Therefore, assess their ability to handle customers’ complaints and inquiries, promptly and efficiently. Also, analyse feedback from your customers to know how impactful your VA has been to your business. 

•  Evaluate Your Work-Life Balance 

As a business owner overseeing various aspects of business, being overwhelmed, stressed, and exhausted is inevitable. One of the benefits of hiring a VA is to take some burden off you so you reclaim your time and attend to personal matters. So, ask yourself, do you feel less stressed? Has your work-life balance improved? 

•  Assess Your Finances 

To assess this, analyse the cost savings of hiring a VA compared to a full-time employee and the increased revenue generated due to the VA’s work. Has hiring a VA contributed to your business revenue directly or indirectly? Have you been able to reduce costs? Has your sales increased? Do you generate leads from your social media with your VA’s expertise and experience in Social Media Management? The answers to this question will guide your assessment.  

A professional VA helps you streamline your business operations, improve your customer experience, boost your sales, and suggest tools to move your business forward. If you’d like to leverage the services of a VA, you can reach out to @sisimanager today.