Successful Industries Leveraging Virtual Assistants

In today’s fast-paced business world, companies are strategising on several ways to meet the demands of the growing online world market while still staying competitive. Since the 2020 pandemic, businesses are rethinking the traditional office structures of working. Many  companies have embraced remote and hybrid styles, saving tons of resources. 

According to Business Research Insight, in 2021, Virtual Assistants in the global market hit $2054.5 million, and it is set to grow by 22.3% to hit $8613.5 million by 2028. This shows the growing need to increase efficiency and productivity has led many businesses to leverage the role of a Virtual Assistant. 

VAs are remote professionals who help businesses function more efficiently by saving time and resources. Their roles include providing customer service support, admin support, email/DM management, calendar management, social media management, business infrastructure development, etc. 

Here are some industries that have integrated VAs into their business operations. 

• Real Estate

Real estate is a fast-growing and currently one of the most competitive sectors in the world with the growing population and  surge in the demand for housing. According to Statista, the real estate market by the end of this year is projected to be $634.90tn in value. 

Listing, buying, and selling land and properties demands a lot, which is usually routine work. To thrive in this sector, a professional realtor focuses more on the leg-work (i.e., closing deals) while leaving the office- work (administrative and operations duties) to an experienced hand.

Virtual Assistants have made a significant impact in real estate businesses by handling various administrative tasks such as data entry, preparing and updating listings, marketing tasks such as content creation, content writing, and operational tasks. 

Additionally, Virtual Assistants handle buyers under contract agreements and provide good customer experience, especially after-sale service support. This allows realtors to concentrate more on closing deals and building and maintaining relationships.

• E-Commerce 

E-commerce is one of the most versatile industries that has embraced the role of a VA in business operations considering how numerous administrative workloads are involved in the day-to-day running of a business. This industry involves order processing, inventory management, data entry, customer service, marketing, content creation, email/DM management, etc.

VAs help to manage your brand, liaise with vendors, track your supplies, send invoices and receipts, keep your customers satisfied and happy to retain them, and possibly get referrals. 

Businesses such as Amazon, Shopify, eBay, etc., use Virtual Assistants to operate their online stores.

• Information Technology (IT)

The IT sector is growing at a very rapid pace, and the need for Virtual Assistants in the tech sector is increasing. Most tech companies provide 24-hour support to their clients and customers. Hence, there is a need to ensure remote professionals are available to respond and provide technical support. Virtual Assistants in the tech sector are more specialised. They are skilled in specific areas such as software management, website maintenance, troubleshooting, data analysis, etc.

In conclusion, the role of a VA is proliferating. Companies and businesses that leverage VAs have boosted their productivity, enhanced their customer experience, increased their efficiency, and are open to embracing growth opportunities. If you are ready to hop on this train and leverage the power of a Virtual Assistant, contact Sisi Manager today to get the right fit for your business needs!